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We're here to answer your questions.

Call us

We’re available Monday to Friday, 9am–6pm, excluding bank holidays, and you can contact us on:

+44 (0) 345 878 0053

+44 (0) 203 280 3496 (overseas)

Calls may be monitored and recorded and call costs may vary depending on your service provider.

Email us

Our team will get back to you as soon as they can.

Email is not a secure method of communication, so please do not include personal information in any emails you send to us.

Making a complaint

We understand that sometimes we can get things wrong. If you have a complaint, please either:

  • contact your adviser

  • write to us at Complaints Team, Schroders Personal Wealth, 12th floor, 1 London Wall, London, EC2Y 5EB, or

  • You can also email us at

  • Further information about our complaints process can be found in our current guide which you can download here.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. Their website address is:

Media enquiries

For press and other media enquiries, please contact:

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